US Orders: Covid-19 update. Due to the ongoing global health crisis, all carriers are experiencing delays across their delivery networks due to the increased demand. This applies to order returns , and the speed at which your return is delivered back to us. If your order is showing as delivered, but you have not received your refund after 10 business days, please contact us via email or phone. To return an item enter your order number and the email address used at the time of purchase, include these in the email requesting a refund/return. A shipping label will be emailed to you. Please make sure the items you wish to return are included in their original packaging.